FREQUENTLY ASKED QUESTIONS
There's no such thing as a bad question.
Here are some popular ones that can maybe answer some of the questions on your mind.
We think the entire process of changing out your filters is a major Hassle. First, you have to remember. Then, you have to get in the car and go to the store. Finally, the most frustrating part, they never have your size. FilterGenie.com makes it easy to change your Air and Water Filters by automatically shipping filters to you, at your house, at the exact moment they are due for a change. All you have to do is pick your sizes and quantities on our very easy to use website, and we do the rest. You never have to remember or make the trip to the big box stores again. It's that easy to Breathe Easy!!
It’s Easy. Go to FilterGenie.com and click one of the get started buttons. From there we take you through a very simple process to make sure we have the right filters for you. We collect some very basic information at checkout so that we know where to send your filters, and then you are finished. Unless you move, or decide you want a different filter, you will never have to worry about filters again.
Minimum Efficiency Reporting Value. Merv ratings report the filters ability to capture particles between 0.3 microns (carpet fibers) and 10 microns (bacteria and viruses). When it comes to Indoor Air Quality, the higher the MERV rating the better. MERV starts basic at 1 and escalates in efficiency from there. You will find MERV 16 through 20 at Hospitals and Nuclear Power Plants, but when it comes to your home, you are looking for a MERV between 8 and 13. Our very simple 1 page questionnaire will help you decide what is best for your home.
Most HVAC professionals and companies recommend you replace your AC filter every three months, with one variable…the thickness of the filter. The thicker the filter, the more surface area available to collect the dust and dirt floating around in your home, and the longer they can stay in. FilterGenie recommends changing out filters 1” and 2” deep, every 90 days and filters that are 4” and 5” thick can go up to 6 months. Heres the catch…There are other factors involved. The more contributors like kids, pets, carpet, etc that you have in your home, the more dust and dirt you collect and the more you need to change your filter. For example, A home with 4 kids and 2 dogs should probably change their filter quicker than the recommended 90 day time period for a 1” filter no matter the Merv rating. A single person, with no pets or any other contributors, is just fine leaving the 1” filter in for 90 days. The best way to know if you need to replace your filter is to go look at it. If it’s gray and covered in dust and debris, it’s time for a change.
For Optimal results, we recommend the following for 1” filters
MERV 8 – Every 3 months
MERV 11 – Every 2 months
MERV 13 – Every month
What happens if I leave them in too long?
AC Filters catch the nasty stuff, its what they do. But if you leave them in too long and they catch too much of the nasties, it could cause harm to your AC unit. A clogged filter means your AC Unit must work harder to pull the air through. This can lead to a broken unit with costly repairs and an overall shorter lifespan. Overdue Air Filters will also no longer efficiently do their job and will even push the nasties back into your air for you to breathe.
Go to our home page and click on the squiggly lines at the top right. From there click on the My Accounts page. It will prompt you to log in, and once you do, you will be directed to your Personal Accounts page where you will be able to change anything on your account.
Absolutely. It's very simple. All you have to do is start the Subscription process over again, and add a new address at checkout.
1. Go to the Filtergenie.com homepage
2. Click on the subscribe button
3. Go thru the selection process, then go to checkout.
4. Once in checkout, you will see the option to add a new address. Simply click that option, enter the address where you would like your filters shipped and proceed on to the payment.
5. That’s it. You're Done. We make it easy to Breathe Easy!!!